Privacy Policy — fb89
We are committed to protecting your personal information. This policy explains how fb89 collects, uses, and safeguards your data as you enjoy our platform.
This Privacy Policy governs the manner in which fb89 collects, uses, maintains, and discloses information collected from users of the fb89.asia website and related services. By accessing or using the fb89 platform, you agree to the terms described in this policy. We encourage you to read this document carefully so you fully understand your rights and our obligations regarding your personal data.
fb89 operates as an online casino and sports betting platform primarily serving players in Bangladesh. We are dedicated to maintaining the highest standards of data privacy and security in compliance with applicable privacy principles. Our platform supports popular Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay, and we handle financial data with the utmost care and confidentiality.
All data transmitted between your device and fb89 is protected by industry-standard SSL encryption.
Your personal and financial information is stored on secured servers with restricted access and regular audits.
We never sell, rent, or trade your personal data to third parties without your explicit consent.
We are transparent about the data we collect and why. You can request a copy of your data at any time.
You have the right to access, correct, or request deletion of your personal information held by fb89.
Our privacy support team is available around the clock to address your data-related queries and concerns.
1. Information We Collect
fb89 collects two categories of information: information you provide to us directly, and information we gather automatically as you use the platform. The specific data we collect depends on the features and services you use, and the choices you make within your account settings.
Information You Provide Directly
- Full name, date of birth, and gender (required for account registration and age verification)
- Email address and mobile phone number for account login and communication
- Residential address (city and district within Bangladesh, such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
- National ID, passport number, or other government-issued identification documents for KYC verification
- Financial information such as bKash account numbers, Nagad wallet IDs, Rocket numbers, Upay details, and bank account references for deposit and withdrawal processing
Information Collected Automatically
- Device information including device model, operating system version, browser type, and unique device identifiers
- IP address and approximate geographic location (country, city) derived from your internet connection
- Browsing activity on the fb89 platform including pages visited, games played, bets placed, and session duration
- Cookies and similar tracking technologies used to remember your preferences and improve platform performance
2. How We Use Your Information
The personal data we collect is used solely for legitimate purposes related to operating the fb89 platform and providing you with a safe, fair, and enjoyable gaming experience. Specifically, we use your information for the following purposes:
- Account creation, verification, and ongoing management of your fb89 player profile
- Processing deposits and withdrawals through supported Bangladeshi payment channels including bKash, Nagad, Rocket, and Upay
- Delivering customer support, responding to queries and complaints, and resolving account-related issues
- Fulfilling responsible gaming obligations including enforcing deposit limits, self-exclusion requests, and 21+ age restriction compliance
- Fraud detection, anti-money-laundering checks, and maintaining the integrity and security of the fb89 platform
- Sending you relevant promotional communications, bonus offers, and platform updates — only where you have opted in to receive marketing messages
3. How We Share Your Information
fb89 does not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may, however, share certain data with trusted partners strictly for the operational purposes described below.
Payment Processors
To complete financial transactions, we share relevant payment data with authorized processors such as bKash, Nagad, Rocket, Upay, and banking partners including Dutch-Bangla Bank and City Bank. These partners are bound by their own privacy and security obligations and may only use your data to facilitate your specific transaction.
Technology and Service Providers
We work with game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming to deliver gaming content. These providers may receive aggregated, anonymized session data for RNG auditing and fair play certification purposes. They do not receive personally identifiable information beyond what is technically necessary for game delivery.
Legal and Regulatory Requirements
We may be required to disclose personal information in response to lawful requests by competent authorities, including to meet national security, law enforcement, or fraud-prevention requirements. In all cases, we disclose only the minimum information necessary and notify users where legally permissible.
4. Payment Data and Financial Privacy
Financial security is a top priority for fb89. All payment transactions on the platform are processed through encrypted channels. We do not store complete card numbers, mobile banking PINs, or full banking credentials on our servers. Sensitive payment identifiers are tokenized and stored in compliance with applicable financial data security standards.
Important: fb89 will never ask you to share your bKash PIN, Nagad PIN, Rocket PIN, or any mobile banking password via email, live chat, or phone call. If you receive such a request, treat it as fraudulent and contact our support team immediately.
5. Cookies and Tracking Technologies
fb89 uses cookies and similar technologies to enhance your experience on the platform, maintain session security, remember your login state and preferences, and analyse platform usage patterns. By using the fb89 platform, you consent to the use of cookies as described below.
Essential Cookies
These cookies are strictly necessary for the fb89 platform to function correctly. They enable core features such as account login, session management, and security checks. You cannot opt out of essential cookies while using the service, as disabling them would prevent the platform from operating.
Analytical and Performance Cookies
These cookies help us understand how players interact with the fb89 platform by collecting aggregated, anonymized usage data. This helps us improve navigation, optimize game loading speeds, and identify technical issues. You may opt out of analytical cookies by adjusting your browser settings, though this may affect your platform experience.
6. Data Retention
fb89 retains your personal data for as long as your account remains active or as required to provide you with services. If you close your account, we may retain certain information for a period of up to seven (7) years to comply with legal obligations, resolve disputes, enforce agreements, and meet anti-money-laundering (AML) record-keeping requirements.
After the applicable retention period has expired, we will securely delete or anonymize your personal data so it can no longer be associated with your identity. Anonymized or aggregated data that cannot identify you may be retained indefinitely for statistical and analytical purposes.
7. Your Rights and Choices
As a user of the fb89 platform, you have meaningful rights over your personal data. We respect these rights and will respond to all valid requests within a reasonable timeframe. Your rights include:
- Right of Access: you may request a copy of all personal data fb89 holds about you
- Right of Rectification: you may request correction of any inaccurate or incomplete personal data
- Right of Erasure: you may request deletion of your personal data, subject to legal retention obligations
- Right to Restrict Processing: you may request that we limit how we use your data in certain circumstances
- Right to Withdraw Consent: where processing is based on your consent (e.g. marketing emails), you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Privacy Request" and your registered account email address. We will verify your identity before processing the request and respond within 30 days.
8. Security Measures
fb89 implements a layered security architecture to protect your personal and financial data from unauthorized access, disclosure, alteration, or destruction. Our security measures include SSL/TLS encryption for all data in transit, secure hashed storage for passwords, restricted server access, regular vulnerability assessments, and real-time fraud monitoring systems.
While we take every reasonable precaution to safeguard your data, no digital platform can guarantee absolute security. We urge all players to use a strong, unique password for their fb89 account, enable two-factor authentication where available, and never share account credentials with anyone.
9. Third-Party Links and Services
The fb89 platform may reference or integrate third-party services such as game providers and payment gateways. These third parties operate under their own privacy policies and data practices. fb89 is not responsible for the privacy practices or content of external services. We encourage you to review the privacy policies of any third-party service you interact with through our platform.
10. Age Restriction and Minors
fb89 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a user under 21 has registered or provided personal data, we will immediately suspend that account and delete the associated data. Parents and guardians are encouraged to monitor their children's internet usage and take appropriate steps to prevent minors from accessing gambling platforms.
11. Changes to This Privacy Policy
fb89 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the effective date shown at the top of this document and, where appropriate, notify users via email or an in-platform notification. Your continued use of the fb89 platform after any modification constitutes your acceptance of the revised policy.
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information. Archived versions of previous policies are available upon request by contacting our support team.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which fb89 handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are committed to resolving all privacy-related queries promptly and transparently.
You can reach our privacy support team by email at the address below. Please include your registered account email address and a brief description of your query so we can assist you efficiently. We aim to respond to all privacy requests within 30 days of receipt.
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